Arizona Team

Arizona Staff

Cindy McCann joined USA Insurance Group’s Mesa office in 2006. She was born and raised in the Midwest, moving to Arizona eight years ago. Cindy comes to the USA Insurance team with 28 years of banking experience. Licensed in property and casualty, Cindy currently is focused on mobile homes, autos, ATVs, motorcycles, and boats. She enjoys working with people and going the extra mile for her customers. In her free time Cindy loves going to the lake with her dog Buffy and boating with friends.



Margi McKinney is a licensed agent and has been working in the insurance industry for over 15 years. She was born and raised in Pittsburgh, PA. with black and gold running through her veins. She loves her Steelers!! Married for 16 years and with 3 sons ages 18-30, outdoor activities are the favorite pastime. They have a Kawasaki T-Rex side by side that they use any chance they get. Margi also enjoys archery, skeet shooting, shopping and making jewelry.

Cynthia Lorenzen was born in Lincoln Nebraska and settled in Mesa Arizona in 1972. She began her insurance career
in 1978. She has one married daughter and one grandson, age 16. She enjoys spending as much time as possible with her family; going to the mountains in Arizona and the beach in San Diego. She also enjoys gardening and interior design.



Erin Johnson’s specialty is reviewing property inspections in Arizona and New Mexico. She interacts with insurance companies, agents and property owners to make sure that critical recommendations are addressed. Her goal is to minimize the risk of property damage and injuries for our policyholders.
In her spare time she likes to run, exercise and spend time with her husband and 4 children. She enjoys camping, hiking, off-roading and anything else that keeps her outdoors!

Melissa McKenzie has been an integral part of USA subsidiary, MHI General Agency for over 20 years. She actually began working in an independent insurance agency office while still in high school. Her areas of expertise are in mobile home and dwelling insurance. Her primary focus involves helping independent agents in New Mexico and Arizona provide the coverage and services that their customers need and want. Melissa understands exactly how the insurance company systems work and who to call when they don’t work. A lifelong resident of Tucson Arizona, Melissa grew up in large family which could have something to do with her great communication skills! In her spare time, she likes to spend time with her husband and two children riding their Polaris RZR off road in the mountains. She also enjoys camping and many other outdoor activities.